FAQ - FreeSimUnlocker.com

Hello!   Welcome to our Frequently Asked Questions section!

Below is a list of answers to some of the most common questions that arise for our users of Freesimunlocker. We hope you find this section helpful, however if you've any other questions or concerns that we've not covered in our FAQ's section then please contact us at support@freesimunlocker.com and we will be happy to answer to your queries within 24 hours.

1. How do I unlock my phone with Freesimunlocker.com?

To unlock your phone with Freesimunlocker.com all you need to do is simply fill in the basic details like the make, model, country and the network provider of your phone and send the request form to us. Once we receive the details along with the payment your request will be processed and we will send you step-by-step unlocking instructions by e-mail on how to unlock your phone. If you need any further help at any point during the unlocking process you can contact us via chat or email.

2. Why should I unlock my phone?

Unlocking your cell phone has several benefits like
1 Makes your phone more valuable - Unlocking increases the resale value and marketability of your phone by up to 100% and
2 It Let you switch Carriers - Unlocking allows your phone to work worldwide with any network
3 Makes it Usable Internationally - Eliminates roaming charges by allowing you to switch to a local carrier in the local region.

3. Is it Legal to unlock my phone?

Yes! Unlocking your phone in Canada & the USA is considered 100% legal. However please note if you are living outside of Canada it is essential to get permission from your carrier to unlock your device.

4. Is the unlocking permanent?

Yes! Unlocking is permanent. Once you unlock your phone you will never have to repeat the process. The unlocking is permanent and after unlocking all you need to do is simply update your phone's software. Then you are all set to use it on any network in the world.

5. Can unlocking the phone damage it?

No, Freesimunlocker.com unlocks phones via IMEI. The unlocking method via IMEI is recommended by all the phone manufacturers and it does not damage the phone's software or hardware at all. Neither will unlocking your phone via IMEI with Freesimunlocker.com will void the warranty.

6. My phone isn't listed on your site. Can you still unlock it?

In case you phone is not listed on our site please feel free to drop us a message with your device make, model and network it is locked to. We will reply to you within 24 hours and let you know if we can offer you the unlocking service or not.

7. What are the payment options offered to pay for the code?

We offer Paypal to facilitate all payments. You can also pay directly from your bank account or credit card.

8. I have paid for the code but have neither received confirmation email nor the code?

We have an automatic e-mail delivery system. However certain e-mail providers can label our messages as junk. Please check your junk e-mail box to see if the confirmation e-mail is there. If not, don't worry. Simply get in touch with our support team and they will be ready to assist you. or you can

Track your Order Here

9. I received auto e-mail but my code says "Not Found". What does that mean?

The most common reasons of receiving "Not Found" as a code is either you have given us the incorrect IMEI number or an incorrect network. But don't panic just email or call us to get another code result or you can also choose to get a 100% refund.

10. How long does it take to unlock my phone?

The guaranteed delivery time depends on the country and the network provider the phone is locked to. The time frame varies for every client. Generally, the duration of unlocking the phone is displayed on screen when you fill in the request form.

11. I got a code but it's not working. What should I do?

Our unlock codes are 99.5% accurate. Please check if you have followed all the instructions correctly.
Verify that the code you used is correct and also verify if you sent the correct IMEI, make, model of your device and network.
If all the information you sent us is correct then you must send us the video proof showing the phones IMEI number and unlock code sequence being punched in. Additionally, different devices have different refund requirements.
Please contact us first before sending the refund video. If you are still facing problems go ahead and contact our support team.

12. Will you return my money if you cannot unlock my phone?

Of course, we will! In the rare occurrence we are unable to unlock your phone for any reason under our responsibility; we will issue you a full refund to you.

13. How does your guarantee work? How do I get a refund?

We guarantee all our codes to be 100% working. In case our code does not work we will happy to give you a refund. Please note that we offer you a refund only if: 1 Your code says "Not Found"
2 You provide visual proof that a code we gave you fails to unlock your device. In the process of unlocking phone devices, we need an image or video clip of your phone showing the code error.
3 When we have exhausted our support options and still fail to unlock your device.
Before asking for refund please contact us first, as different devices have different refund requirements

14. Can I cancel my order?

Sorry! You cannot cancel your order once you submit it and has begun processing.

15. What if my phone doesn't ask for a code and has the "Device Unlock App"?

Since 2015 majority of the carriers in the U.S. begin adding a pre-installed app on the phone called "Device Unlock". This is the main reason for missing feature of the prompt for a code. But the good news is that we absolutely can unlock these phones too. We do hundreds of them a week.

Instead of offering the code for the phone, we use the procedure of remote unlock, which is generally used for iPhone which is performed by moving the IMEI from the device the "locked" column, to the "unlocked" column in the server database.

So, we strongly recommend if you are unable to unlock it, we can indeed help you! Please Check Here for Device Unlock App Service.