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I received the unlock code for my ZTE and it doesn't allow me to enter it


New Member
I followed the instructions that you gave to a lady requesting a code. I reset phone and all. The unlock app that T Mobile has on the phone , I tried it and it states that my device is network locked and to inquire about the device eligibility. So I am lost at this point. Thank you for the help and maybe you can come up with an antidote for me.
Nest Regards..