Stage 1: If you have a phone with a touch screen and no keypad then: Hold the BACK arrow, and tap the screen in the following areas: TOP LEFT, TOP RIGHT, TOP LEFT, TOP RIGHT If you have a phone with a normal or QWERTY keypad then: Press and hold the ALT key (Bottom left) and type E A C E A screen with some information should appear. Fill in the form below with the: 1. Device PIN (8 characters long) 2. App Version (including any decimals, spaces and brackets) 3. Uptime